Booking

Booking Terms & House Rules

Studio 10010 · Harbor 171 · Febronio Uribe 171, Las Glorias, Puerto Vallarta, Jalisco 48333

By sending a booking request you agree to the following terms for your stay. These apply to short-term holiday stays. For long-term stays (several months), a separate lease agreement may apply.

1. Booking & payment

• A booking request is not a confirmed reservation. Your dates are confirmed only after the host confirms availability and you complete payment.
• Minimum stay: 3 nights. The base rate covers 2 adults; up to 2 additional children (under 14 years old) may be added for an extra fee per child. The unit accommodates a maximum of 2 adults and 2 children.
• Payment is made by PayPal or bank transfer after confirmation. Any bank or transfer fees are borne by the guest.

2. Deposit & damages

• A security deposit (as advised at booking) may be requested to cover any damage. It is refunded at the end of the stay, net of any damage or missing items, which are valued at replacement (brand-new) price.
• The guest is responsible for damage caused during the stay, including to furniture, decorations, kitchenware, appliances and linens.

3. Consumables & housekeeping

• Consumables (soap, paper, napkins) are included for up to 7 days; beyond that they are at the guest's expense.
• Stays over one week require weekly housekeeping (600 MXN), paid on-site to the person in charge and scheduled on arrival.

4. House rules

• No pets. No smoking inside the unit.
• Do not sit or lean on indoor furniture in wet or damp clothing. At the pool, use both grey and white towels.
• Do not rest suitcases on the wall-suspended blue table; use the dedicated support. Do not manually move the electric curtain.
• Turn off AC and lights when doors or windows are open, and whenever you leave. Close the main door carefully.
• On check-out, take out the trash and leave the dishes clean.
• Pool & jacuzzi (condominium rules): the jacuzzi is open 8:00am–10:00pm, for adults only (18+), maximum 30 minutes per session, up to 10 people; a shower must be taken before entering and no jewellery or metallic objects are allowed. No food, drinks or alcohol inside or around the pool; wait 45 minutes after eating; no sound devices; no rough games; use the white or grey towels provided.
• Common-area furniture cannot be reserved, moved or rearranged.

5. Cancellation policy

Cancellations are calculated on the number of days before the check-in date:

• 15 days or more before check-in — 100% refund of the amount paid.
• From 14 to 7 days before check-in — 50% refund of the amount paid.
• Less than 7 days before check-in, or no-show — no refund.

Any bank, transfer or PayPal fees are always borne by the guest and are not refundable. Refunds are issued via the original payment method, net of these fees. Early departure during the stay does not entitle the guest to a refund of unused nights.

6. Force majeure

Exceptions to the cancellation policy above (for example cancelled flights, natural events or other emergencies) will be considered only where the circumstances are officially declared by the competent authorities (e.g. a government travel ban, airport closure, declared natural disaster or state of emergency). Personal circumstances not covered by such an official declaration remain subject to the standard cancellation policy. We recommend that guests take out travel insurance.

7. Occupancy & conduct

• The unit is for residential/holiday use only, by the number of guests declared in the booking. Subletting is not permitted.
• Guests must respect the building's common-area rules and neighbours.